Refund policy

Last updated: October 20, 2026

We want KnitzNGritz to be worth your $5. This page explains when you can get your money back. It's part of our terms of service. To ask for a refund, email admin@wildfirewatchdog.com from the email on your account.

Canceling

• You can cancel any time in the Stripe Customer Portal, using the button on your Account page. No need to email us.
• When you cancel, you keep access until the end of the month you've already paid for. After that, your plan stops and you won't be charged again.
• Canceling doesn't delete your account or files. Your files still follow the 30-day deletion rule, so download anything you want to keep.

Subscriptions

• We don't give partial-month refunds. If you cancel partway through a month, you keep access until the month ends, but you don't get money back for the days left.
• First-time subscribers: if this is your first KnitzNGritz subscription, you can ask for a full refund within 7 days of your first charge, as long as you've used fewer than 3 renders. We'll refund that first payment and end your plan.

Credit packs

• You can get a refund on a credit pack within 14 days of buying it, if none of the credits in that pack have been used.
• Once any credit in a pack is used, that pack can't be refunded.

Failed renders

If a render fails, we automatically give the render back to your monthly allowance or credits. This is a credit, not money back.

Billing mistakes

If you were charged twice, charged the wrong amount, or charged after you canceled, email us and we'll always refund the mistake.

Chargebacks

If something looks wrong on your card statement, please email us first. We can usually fix it faster than your bank can. If you file a chargeback, we may pause your account while the dispute is open.

How refunds are paid

Approved refunds go back to the card you paid with, through Stripe. They usually show up in 5 to 10 business days, depending on your bank. We can't refund to a different card or pay in cash.

Accounts closed for breaking the rules

If we close your account because you broke our terms of service (for example, the rules about minors, sexual content or deepfakes), you won't get a refund for your subscription or any unused credits.

Your legal rights

This policy doesn't take away any refund rights you have under the law where you live.

Contact

Wildfire Watchdog LLC, Bend, Oregon, USA

Email: admin@wildfirewatchdog.com